• Transforming Contingent Workforce Management

    The world’s most tenured purely neutral managed services (MSP) combined with best-in-class vendor management software (VMS)
1
/
3
/

Our Integrated Solution

Our unique approach seamlessly integrates our managed services solutions and vendor management system to create a comprehensive workforce management solution.

Managed Service Provider

We pioneered the purely vendor-neutral managed service provider model and continue to innovate the space today.

Vendor Management System

Our award-winning SaaS-based Wand VMS platform provides clients with the first true native mobile VMS.

Purely Vendor-Neutral Contingent Workforce Management

PRO Unlimited is a pioneer in contingent workforce management, laying the foundation with the launch of independent contractor misclassification and co-employment risk management services in 1991. PRO followed this with industry-first managed service provider (MSP) and vendor management system (VMS) offerings. And the innovation has continued throughout the years. Most notably in 2017, PRO was given the highest score in Gartner’s Critical Capabilities for Services Procurement Solutions report; specifically for the Contingent Workforce Management Use Case. To access the report, click here.

In a solutions space that has become increasingly crowded over the past few years, PRO’s unique contingent workforce management approach stands out.  These include:

  • First, our purely vendor-neutral, global model enables clients to manage international contingent labor spend underneath one consolidated umbrella.
  • Second, our integrated MSP and VMS approach gives clients a single point of contact that delivers better business outcomes than disaggregated contingent workforce management solutions where the MSP and VMS are two separate vendors.
  • Third, as our contingent workforce management solution includes self-sourcing, clients can leverage their brands to attract top contingent talent.
  • Finally, PRO’s executive management team is the most tenured in the industry, with decades of experience in how to gain optimal business outcomes from contingent labor programs while managing risks.

Related Content and Resources

Advantages of an Integrated Vendor Management System and Managed Services Program

An integrated approach has a number of operational and financial advantages over a model where multiple vendors are involved. Read the eBook.

Benefits of a Purely Vendor-Neutral Model

Global shoe and apparel company implements a purely vendor-neutral program resulting in $12M in annualized savings. Read the Case Study.

A Global Vendor Management System Case Study

A social networking organization taps PRO Unlimited to build its global extended contingent workforce program. Read the Case Study.

The PRO Insights Blog

The contingent workforce management space continues to evolve with the introduction of both new risks and opportunities. The PRO Insights Blog taps the company’s two-plus decades of experience architecting, building, and managing contingent labor programs—using our integrated MSP and VMS model—for some of the world’s largest and leading global enterprises.

Global Energy Supplier Realized $14M in Cost-Savings

September 11, 2017
A global energy company, known for safely providing the world with oil and natural gas, was in the market for a comprehensive contingent workforce management program to track its contract labor. They were also in need of a partner who could help improve process inefficiencies and enhance supplier management while reducing costs. In order to address their business objectives, the organization determined that a purely vendor-neutral integrated Managed Services Program (MSP) and Vendor Management System Software (VMS) platform would be the best approach to achieve optimal results. The company enrolled the help of PRO Unlimited with its VMS technology, “Wand” and its one-stop enterprise solution to manage client services as well as ongoing strategic analysis and contingent workforce support. The organization was able to leverage PRO’s standardized sourcing process in order to address and fill specialized roles. PRO’s rate card benchmarking model and robust auditing process have also helped improve operational efficiencies and mitigate risks while engaging the most highly qualified and cost-effective contract talent. Through this partnership, the client was able to achieve an abundance of key wins including: Increased total program spend by 53% from 2016 through 2017, Q2 Realized $14M in cost-savings through 2017, Q2 Experienced tighter control on the contractor procurement process (less rogue spend) Expanded supplier pool to include specialty and niche suppliers allowing for greater sourcing options for hard to fill roles with client’s approval and consolidated spend through core suppliers to minimize costs Increased supplier collaboration as a result of optimizing the supplier pool for each labor category Download the full case study for a detailed list of the key wins. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com.  Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.  

Contingent Workforce Model Drives Productivity & Visibility for Global Learning Company

August 31, 2017
A global educational and trade publisher that serves millions of students worldwide was challenged with complex contingent workforce management issues that hindered productivity and visibility.  One of the main concerns involved their complex onboarding process. The company was in need of greater visibility, flexibility, and speed to support its hiring managers while onboarding non-employees, contractors, and temps across the organization. Some of the primary obstacles facing this company included a heavy dose of onboarding materials that inundated the contractor; a lack of visibility by the hiring managers into the onboarding process; and inefficient training documents that failed to provide new contractors with a step-by-step process to efficiently prepare/complete onboarding. The Solution As a result, this organization tapped PRO Unlimited and used their integrated Managed Service Program (MSP) and Vendor Management Software (VMS) approach to address these challenges. PRO implemented a new model, which consisted of revamping HMH’s training documents, re-engineering its onboarding communications, reducing the heavy volume of data that each contractor experienced, and providing hiring managers with greater visibility into the onboarding pipeline via its VMS “Wand” dashboard. With these new components in place, PRO was able to drive productivity throughout the onboarding process, which enabled contractors to more readily integrate into the organization. To learn more about all of the key program wins, download the case study here.  If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com.  Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.  

Using Mobile VMS to Manage Contingent Workforce Engagements

August 28, 2017
In today’s business world, things change quickly and the workforce is constantly on the go. In fact, 60 percent of workers say they use their mobile devices to do work after normal business hours. Within this landscape, having easy mobile access to a range of work tasks can increase agility and efficiency. For example, providing contingent workforce managers with the ability to review and approve change orders to projects and assignments on the fly, such as budget changes and extensions, can be critical to project success. Likewise, having the ability to have full project and budget visibility from anywhere, any time so managers can view billing and fund depletion is critically important to keep engagements moving forward on budget and without costly delays. Furthermore, after a project or worker engagement is complete, the ability to provide worker feedback from a mobile device can be a huge efficiency advantage for busy managers looking to shorten their task lists. To illustrate the importance of mobile VMS in managing existing contingent workforce engagements, consider a situation in which a vice president of marketing is traveling for business. She receives an engagement change request notification on her smartphone about a time-sensitive SOW project requiring additional funds. Rather than wait until she’s able to log into her VMS on a laptop, she’s able to approve the project extension and additional funds in real time. Put simply, mobile enables faster decision-making when managing existing engagements. The PRO Unlimited Approach In previous posts we discussed how our Wand Mobile VMS (vendor management system) enables users to review candidates, schedule interviews and execute contingent worker approvals (among many other uses). When it comes to managing existing contingent workforce engagements, the PRO Unlimited team designed Wand Mobile to enable faster execution across the board, including but not limited to: Managing your task list: With Wand Mobile, you can swipe through pending actions right from the dashboard and see existing engagements that need your attention. Reviewing existing engagements and requests: Easy access to “My Workers” and “My Projects” enables at-a-glance views of your contingent workers, SOW projects and days remaining for each. Tap on a worker or project to drill down into details such as description, location, supplier profile, and up-to-date spend and budget information. Approving budget additions: Review fund requests from your smartphone and keep projects on track. Signing off on engagement extensions: Push notifications alert you when a team member needs to extend a worker’s contract, and you can approve or reject right from the app. Provide worker feedback: Ratings are a key source of future hiring intelligence, but it’s tough to set aside the time to execute. With Wand Mobile, you can review workers with a couple of quick taps and swipes when you’re on the go. In addition, Wand Tablet gives users access to real-time spend analytics, including dollar spent per worker and month, overtime and SOW volume spend. This channel is another option if you need to access and generate spend reports, as well as

Using Brand Power to Secure Contractor Talent

August 24, 2017
When it comes to business, time is money. In the aggressive war for talent, attracting and retaining quality workers is the key to saving time and most importantly, capital. The expenses associated with not securing the right talent are material; such as vacancy costs, to the cost of a bad hire. How can companies avoid these potential pitfalls? The Rise of the Contingent Workforce The 2007 great recession prompted organizations to tap into new talent pools such as contingent workers to create a more flexible work environment as workforce demands changed. Surprisingly, not only has the market influenced this emerging trend, but the millennial generation has shown an interest in the opportunity to “job hop” as well. They view contingent work as the ability to enhance their skillset and experience different company environments before accepting a full-time position. Brand Power Attracts Talent It’s no secret; attracting and retaining good talent has become extremely difficult. Companies such as Facebook, Google and Apple are investing a great deal of money to cultivate brand awareness and attract top-tier talent. The TalentBoard Report showed that candidates desire three primary objectives from a hiring company: A clear understanding of the company culture Insight into the employee (or non-employee) experience A sense of connection with the employer brand Not only is it important to have this information available, the application process needs to be easy to navigate for non-employee candidates. It is arguably more important on the non-employee side, where the cost differential between a self-identified contingent worker and an agency-recruited contingent worker could be more than 20% per worker. Power of Collaboration Organizations with strong brand names can leverage their market power to attract candidates and direct them to their own Managed Services Provider (MSP), thus driving savings and efficiencies. Some MSPs have even developed new technologies to help their clients attract their own talent using their brand power. An organization should collaborate with their MSP to actively manage this experience with their non-employee population. Read the full case study to get a more in-depth understanding of the importance of brand awareness and how a company realized a 9% improvement in their contractor Glassdoor ratings. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.  

Industry Regulatory Update – 3rd Edition

August 16, 2017
PRO’s team of Legal, Business Validation, Immigration and Client Payroll Operations experts recently shared the third edition of its U.S. and International Quarterly Regulatory Newsletter. PRO’s expertise and insights regarding current regulatory topics are provided in full detail within this issue.  In both pieces, PRO’s team of experts explore a number of topics ranging from Independent Contractor Compliance (ICC), Employment Law, Immigration, and Payroll. Within those sections, readers can find more specific information on the following: Proposed Federal Legislation New State Legislation State & Local Developments Case Review – State & Federa Legislation Updates USCIS Policy Memo on H -1B Advanced Degrees Mandatory Sick Leave Updates Payroll Law Pipeline Want more information? Download the full newsletter here for a comprehensive assessment of current happenings within ICC, Employment Law, Immigration, and Payroll. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.

Wand VMS Wins 2017 SIIA CODiE Award for Best Business Intelligence Reporting & Analytics Solution

August 15, 2017
We’re thrilled to announce that PRO Unlimited’s Wand VMS (vendor management system) has been named a 2017 SIIA CODiE Awards winner in the “Best Business Intelligence Reporting & Analytics Solution” category. CODiE Award recipients represent the companies producing the most innovative businesses technology products across the country, and around the world. The CODiE judges recognized Wand Discovery, the interactive business intelligence suite within Wand VMS, for its excellence, citing its ability to empower users with actionable data insights that drive cost savings, increase workforce program efficiencies, and enable better future workforce planning. (Related reading: “What Is a VMS, and Why Use It?”) “[Wand] seemed to be exactly the right fit for its customers, and the decisions it could empower might lead to drastically reduced spending, or at least informed spending,” wrote one of the CODiE judges. “Probably the highest set of marks I’ve given to any software package.” Providing managers with the business intelligence they need to make smarter, more informed decisions is absolutely one of our missions here at PRO, so we were excited to see that the CODiE judges recognized Wand’s excellence in this area. Here’s a sampling of a few of the judges’ other comments and how they relate to PRO’s commitment to creating technology that enables businesses to more effectively source and manage their contingent workforce: “Almost every report had visual aspects to it, which was particularly helpful with more complex reports and concepts.” Wand Discovery presents data in such a way that makes it easy to view, understand, customize and expand upon. Discovery dashboards allow users to get from high-level program data down to the individual transactional line items in just a few clicks. “It would appear that the tool can visualize data and bring forth information that no one else in the market can.” PRO Unlimited’s latest Wand Discovery innovation is Total Talent Solutions, an industry-first breakthrough that provides clients with total visibility into both contingent AND full-time resources across the entire organization. By importing full-time data and viewing it right next to contingent data, managers can determine the best way to engage resources across all categories from a cost and quality perspective. “Aside from its unique and customer-centric approach, WAND Discovery provides flexibility through APIs that allow the tool to ingest data from multiple source types and conversely to export the data to other tools if a client wants.” In today’s business world, the ability to gain a deep, holistic view of the workforce is key to success. PRO recognizes this and designed Wand on an open SaaS-based architecture that enables easy integration with other software applications, such as ERP, HRIS, and other HR and procurement systems. “The customized approach to service that PRO Unlimited provides makes the possibilities for analysis expansive and robust.” Not only do Wand users benefit from PRO’s cutting-edge technology, but they also reap the benefits of our integrated MSP (managed service provider) and VMS approach — a value proposition not offered by other providers. As it relates to

New Independent Research Report Names PRO Unlimited a Leader in Services Procurement

August 11, 2017
Forrester Research Inc. recently released its “The Forrester Wave™: Services Procurement, Q1 2017” report, and we were thrilled to see PRO Unlimited cited as a leader in services procurement. According to the report, “PRO Unlimited uses analytics, mobile, and customer support to become a Leader.” In Forrester’s 40-criteria evaluation of services procurement vendors, it identified the eight most significant ones and researched, analyzed, and scored them. PRO Unlimited was the only vendor to receive the highest available score in the “References” criterion. In addition, PRO tallied the highest score in the “Corporate strategy” criterion. “PRO Unlimited’s WAND product showed strength in reporting and analytics, mobile support, rate structures for contingent workers, freelance compliance management, and services provider performance management,” said the report. Earlier, it stated that “PRO Unlimited also had the highest evaluations by its clients for both product usability and vendor support.” The Forrester report shows how each provider measures up and helps CIOs and sourcing and vendor management (SVM) professionals make the right choice. For more information, check out PRO Unlimited’s press release. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.

Leading Electronics Company Implements Integrated MSP/VMS Program

August 10, 2017
A global electronics company faced a number of challenges that inhibited productivity, limited workforce visibility, created high supplier markups, and caused worker misclassification. It was in need of an outsourced managed services provider to help address these challenges. After a market evaluation of contingent workforce solution providers, PRO Unlimited’s purely vendor-neutral and integrated Managed Services Program (MSP) and Vendor Management Software (VMS) solution was selected to partner with the company as part of its first generation program.  A vendor-neutral model is pretty unique from other traditional models in the industry. Moreover, it’s advantageous to all stakeholders (suppliers, HR managers, contract workers, etc.) and delivers the following results: Secures the best talent to support an organization’s different disciplines Leverages top suppliers to source talent Assigns practitioners on site to help manage and oversee an organization’s contingent labor program Within a three-month time span, PRO designed and implemented a combined VMS and MSP approach specific to the needs of this client. This solution reaped significant benefits including: Realized a 9.7% cost-savings during year one Tracked all contingent labor and achieved visibility through one VMS Achieved 100% supplier adoption into program Obtained 100% compliance across all contingent labor categories in categorization, on/off boarding Consolidated invoicing of all suppliers Attained 2nd highest mobile adoption rate of all PRO Northern CA clients PRO was instrumental in deploying an experienced on-site program manager and supporting program office in order to maintain the efficiency of the proposed solution. The resources, tools, and services that PRO offers equip clients with the ability to obtain complete control and total visibility of its contingent workforce. If you or a member of your team would benefit from a further discussion on how PRO can help you with your contingent workforce management program, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com.  Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.  

Using Technology to Better Match Contingent Workers and Job Requisitions

August 8, 2017
As a hiring manager, finding that perfect candidate for your contingent workforce can be a daunting task. In many situations, you’ll have several resumes to sift through while seeking the elusive answers to such questions as: Does this candidate have the required skills? Is the individual’s previous work experience a good fit? Does he or she have the necessary education or certifications? When you combine several resumes with a bunch of qualifying questions, it’s easy to imagine how determining if a candidate has the right attributes to match a request could be a labor-intensive, challenging process … until now. The Power of Data, Algorithms and Scoring Technical innovation and the ability to crunch massive amounts of numbers in a short time period has altered many aspects of our lives. In the world of contingent workforce management, new technology is now transforming the once-manual process of reviewing candidates into a more automated, efficient and effective one. PRO Unlimited recently introduced Wand’s Candidate Match, which uses our industry-first resume-parsing technology and proprietary algorithms to pair job opportunities with available candidates. In short, the parsing technology distills resumes and job requisitions into data sets that can be mined to determine the candidates and jobs that most closely align. The Candidate Match functionality then serves up these findings to hiring managers in the form of a match score of “Excellent,” “Good,” “Moderate” or “Low” – as well as a more granular match percentage score. (Learn more: “Using Candidate Matching to find the Best Contingent Worker for the Job.”) 3 Quick Tips for Candidate Matching Success Using a matching tool like this can help reduce managerial fatigue and bias that can lead to a loss in talent and cost savings. To make the smartest use of this technology, here are three quick tips to consider: 1) Tweak the weighting. Every industry, company and manager is a little different when it comes to hiring practices and preferences. Wand’s Candidate Match enables you to give more weight to the job attributes that are most important to you as a manager (e.g., education versus job titles) by simply dragging a slider left or right. The Candidate Match rating is then updated in real time. 2) Look for self-sourced candidates. Sourcing candidates through your own private Talent Network in Wand can drive major cost savings. Wand’s Candidate Match functionality can help you more quickly identify self-sourced candidates that are a good fit for a position. It’s also useful for comparing these self-sourced workers to supplier-sourced candidates. 3) Consider other factors. Candidate Match provides an unbiased data point regarding the best matches for a role based on the information contained within worker profiles and the job requirements. Think of it a helpful guide to narrow your choices, though, rather than the be-all-end-all. To make the best decision, you’ll want to combine this cutting-edge technology with human expertise. Drill down further into resume details, weigh other factors such as pay rate, and use your managerial experience to select the right candidate

Outsourcing the Management of your Contingent Workforce

July 25, 2017
The Sourcing Industry Group (SIG) published its 2017 report outlining the benefits of utilizing a third party contingent workforce management provider.  With the population of contingent workers growing leaps and bounds each year, companies are spending millions, even billions of dollars in this category. As noted by the author, Jay Lash, provides the following introduction to the report: “When contingent labor is managed centrally, procurement has the chance to leverage their company’s spend for better pricing and standardized contracting with the staffing suppliers. This ultimately leads to better visibility into what is being paid for resources and, in addition to saving money, offers a more consistent vetting process. An often-overlooked benefit when this spend category is handled by one department or role, is compliance. With the changing laws and the different regulations that relate to these workers, it is easy for engagement managers to make some costly mistakes. Treating contingent workers like employees can lead to co-employment risks, for example, errors in overtime or holiday pay can lead to U.S. Department of Labor – Wage and Hour Division claims. Centralization does not eliminate those risks, but if all activity in engaging these workers is handled in one place, at least control over the process of sourcing, selection, on- and off-boarding and payment can be monitored, and with the right level of expertise, many of these risks can be mitigated. Once the category begins to reach spend levels in the multi-millions of dollars and hundreds of assignments/workers, it tends to reach a level of critical mass. This is where it requires more time and expertise than most commoditized categories. It is also a point where technology needs to be aligned to  this category so payment and reporting can be automated. As a classic example of “procure to pay” solutions, a Vendor Management System (VMS) can drastically reduce the errors and the time required to accurately manage this category. If there is a need to centralize the management of the process and a need to automate those processes, then outsourcing to a Managed Service Provider begins to make sense and offer high value, so it should be a serious consideration. Once a company has reached this stage, a business case can be made for outsourcing versus trying to continue to manage the contingent workforce in-house. There are a number of reasons and benefits that make up the business case to outsource. For those organizations that find themselves in this position, a few questions should be asked to help provide the rationale and gather support from various organizational stakeholders.” For a more in-depth analysis of the benefits of a third-party contingent workforce management provider, download the full report. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific