• Transforming Contingent Workforce Management

    The world’s most tenured purely neutral managed services (MSP) combined with best-in-class vendor management software (VMS)
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Our Integrated Solution

Our unique approach seamlessly integrates our managed services solutions and vendor management system to create a comprehensive workforce management solution.

Managed Service Provider

We pioneered the purely vendor-neutral managed service provider model and continue to innovate the space today.

Vendor Management System

Our award-winning SaaS-based Wand VMS platform provides clients with the first true native mobile VMS.

Purely Vendor-Neutral Contingent Workforce Management

PRO Unlimited is a pioneer in contingent workforce management, laying the foundation with the launch of independent contractor misclassification and co-employment risk management services in 1991. PRO followed this with industry-first managed service provider (MSP) and vendor management system (VMS) offerings. And the innovation has continued throughout the years. Most notably in 2017, PRO was given the highest score in Gartner’s Critical Capabilities for Services Procurement Solutions report; specifically for the Contingent Workforce Management Use Case. To access the report, click here.

In a solutions space that has become increasingly crowded over the past few years, PRO’s unique contingent workforce management approach stands out.  These include:

  • First, our purely vendor-neutral, global model enables clients to manage international contingent labor spend underneath one consolidated umbrella.
  • Second, our integrated MSP and VMS approach gives clients a single point of contact that delivers better business outcomes than disaggregated contingent workforce management solutions where the MSP and VMS are two separate vendors.
  • Third, as our contingent workforce management solution includes self-sourcing, clients can leverage their brands to attract top contingent talent.
  • Finally, PRO’s executive management team is the most tenured in the industry, with decades of experience in how to gain optimal business outcomes from contingent labor programs while managing risks.

Related Content and Resources

Advantages of an Integrated Vendor Management System and Managed Services Program

An integrated approach has a number of operational and financial advantages over a model where multiple vendors are involved. Read the eBook.

Benefits of a Purely Vendor-Neutral Model

Global shoe and apparel company implements a purely vendor-neutral program resulting in $12M in annualized savings. Read the Case Study.

A Global Vendor Management System Case Study

A social networking organization taps PRO Unlimited to build its global extended contingent workforce program. Read the Case Study.

The PRO Insights Blog

The contingent workforce management space continues to evolve with the introduction of both new risks and opportunities. The PRO Insights Blog taps the company’s two-plus decades of experience architecting, building, and managing contingent labor programs—using our integrated MSP and VMS model—for some of the world’s largest and leading global enterprises.

Recognition vs. Recall: Interface Design, Wand VMS and the User Experience

December 13, 2017
It’s a common scenario: You’re walking through the grocery store when you spot someone vaguely familiar. You know you’ve seen the person before, but what’s their name? Remembering this crucial detail can be a lot harder than just recognizing that the individual is familiar. When it comes to memory retrieval, scientists have made a distinction between two types: recognition (“I know that person!)” and recall (“His name is Dylan.”). In the case of enterprise software design, this translates to presenting a user with an interface that’s immediately recognizable and intuitive for beginners. Traditionally, VMS software has failed to do so, resulting in a sometimes-frustrating user experience. Let’s take a deeper look at the concept of recognition versus recall, how it applies to enterprise software interface design, and how PRO Unlimited incorporates the tenets into our award-winning Wand VMS solution. (Related reading: “Consumerizing the VMS.”) Recognition vs. Recall: A Quick Primer Think back to your time in school. Remember how much easier it was to complete a multiple-choice quiz compared to a test consisting of questions only? You may not have known it at the time, but you were witnessing the concept of recognition versus recall in action. In this context, “recognition” refers to the ability to recognize an event or piece of information as being familiar, while “recall” designates the retrieval of related details from memory. Recognition (e.g. the multiple-choice test) typically involves more cues to help with memory retrieval than recall (question only). Here’s another example of how two similar question involve the two forms of memory retrieval: Question 1: “Who wrote Harry Potter?”: Answering involves “recall” since you must retrieve the correct answer from your memory. Question 2: “Did J.K. Rowling write Harry Potter?”: To answer this query, you have more cues and merely need to recognize whether the information presented is correct. This is an example of “recognition.” Recognition is easier than recall because it involves more cues and richer context. These cues spread activation to related information in memory, raise the answer’s activation, and make you more likely to select it. Interface Design and Recognition So, how does the concept of recognition versus recall apply to enterprise software design? In general, the idea is to avoid forcing users to have to recall the information necessary to progress tasks. Instead, streamlined, user-friendly software design should intuitively guide users to actions by offering visual cues they can recognize. Interfaces that promote recognition give users extra help in remembering information, be it about tasks and items that they’ve seen before or interface functionality. Put simply, the interface shows you the available commands, and you recognize the one you want. Easy and seamless. The Wand VMS Approach Wand offers a “consumerized” approach to VMS software, featuring a clean, intuitive and actionable interface that’s unparalleled in our industry. As part of this design methodology, PRO’s Silicon Valley-based dev team focused on the concept of “recognition versus recall” when creating Wand. The goal is always to present an interface that’s instantly accessible

Discover Unknown Cost Savings through Third-Party Payrolling

December 11, 2017
Spend Matters (one of the industry’s leading trades) recently published an article titled, “Unlocking Hidden Cost Savings Through Third-Party Payrolling: Does Your MSP Go All Out for You?”  This article explains how an effective MSP maximizes third-party payroll utilization to drive cost savings and value for an organization. Any reader, especially in those in Procurement, might be asking how do companies unlock these savings? Well, the author begins the piece by saying, “As companies rely more on non-employees to fill mission critical-roles, procurement leaders are realizing that their business objectives are not always aligned with those of their managed service provider (MSP). One scenario where this can be the case is the MSP’s rate of third-party payroll utilization — the percentage of spend for contingent workers who are W2 payrolled by a third party but sourced directly by the client.” Lastly, the author points out one of the most notable pieces of the article. The author asks the following: “Is your MSP transparent? Then, he goes on to state, “It is important to understand your MSP’s business model and ensure it views third-party payrolling as a useful tool in your contingent workforce program rather than a threat to its profit margins. This kind of strategy must be implemented with a vendor-neutral MSP, meaning the provider has no ownership interest or affilitation with a staffing company. While a non-neutral MSP relationship could work for filling administrative and clerical positions in a quick and efficient manner, securing cost savings and risk avoidance benefits from increased third-party payroll utilization requires the MSP to operate with a fully staffing-neutral business model” PRO’s model is vendor-neutral and it’s what distinguishes itself from other MSPs in the industry. In fact the author states the following, “Not all MSPs, however, are structured to support this approach. For example, when the sourcing of open orders is left to staffing firms or staffing-aligned MSPs, procurement organizations typically face markups that can range from 35%–50% for staffing agency-supplied workers.” Check out the full article to see the benefits of third-party payrolling and why a vendor-neutral MSP is critical to your third-party payrolling program. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.

PRO Unlimited’s Wand VMS Recognized in Best in Biz Awards 2017

December 5, 2017
We’re thrilled to announce that Wand, PRO Unlimited’s cutting-edge vendor management system (VMS) solution, has been named a silver winner for “Enterprise Product of the Year – HR” in Best in Biz Awards 2017. Wand was recognized for its overall excellence and recent technological achievements. The groundbreaking technology platform enables managers and program owners to effectively manage all aspects of their contingent workforce supply chain. This includes the full lifecycle management of procuring contingent workers from staffing suppliers, time and billing management, and Statement of Work engagements. Recent Wand innovations include: Wand Mobile: Facilitates a seamless experience across all devices through award-winning apps for iPhone, Android, iPad and Apple Watch. Talent Network: Drives cost savings by enabling companies to easily build their own private talent networks and self-source talent. Candidate Match: Helps match resumes and job requisitions based on a powerful, proprietary algorithm. (Learn more.) Total Talent Solutions: Provides visibility into contingent AND full-time resources, helping users better engage resources from a cost and quality perspective. The Best in Biz Awards are the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. Each year, Best in Biz Awards’ entrants span the spectrum, from some of the most innovative local start-ups to the most recognizable global brands. The seventh annual program was particularly hotly contested, with more than 650 entries from an impressive array of public and private companies of all sizes and from a variety of industries and geographic regions in the United States and Canada. Best in Biz Awards 2017 honors were presented in 65 categories, including Company of the Year, Fastest-Growing Company, Most Innovative Company, Best Place to Work, Support Department, Executive of the Year, Most Innovative Product, Best New Product, App, Event and Website of the Year. For more on the Best in Biz Awards 2017, check out PRO’s related press release. Dig Deeper: 1) White Paper: “5 Ways Mobile Improves the Contingent Workforce Management Experience” 2) Data Sheet: “How Parsing Technology Improves Efficiency and Effectiveness” 3) Data Sheet: “Using Candidate Matching to Find the Best Contingent Worker for the Job” If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.

Self-Sourcing Strategy Achieves $1.6M in Cost-Savings

December 1, 2017
As organizations continue to expand the use of contract talent to supplement their full-time workforce, they are also seeking ways to optimize their contingent workforce programs (additional cost-savings and operational efficiencies). One strategy companies are using to realize a number of benefits is through self-sourcing. The largest global provider of integrated information technology and digital marketing solutions to the automotive retail industry recently embraced this model. It is self-sourcing contingent workers via a Vendor Management System (VMS) to identify and procure talent. The primary drivers that influenced this organization to adopt a self-sourcing strategy and partner with a VMS and Managed Services Provider (MSP) included: the ability to save significantly on the margins imposed when sourcing through staffing companies; increase the quality of the talent being hired and; dramatically reduce the time required to identify talent for new requisitions. After deploying a vendor-neutral and integrated contingent workforce solution, the company immediately reduced and contained contingent labor costs, mitigated risk of contractors, and improved its user experience. Most notably, this self-sourcing strategy resulted in $1.6M savings in a five month timeframe. Click here to download the case study for other key wins!  

Industry Regulatory Update – 4th Edition

November 17, 2017
Our team of Legal, Business Validation, Immigration and Client Payroll experts have shared their fourth edition of its U.S. and International Quarterly Regulatory Newsletter. PRO’s knowledge and expertise regarding current regulatory topics are provided in full detail within this issue. In both documents, our team of professionals covers a number of topics ranging from Independent Contractor Compliance (ICC), Employment Law, Immigration, and Payroll. Within each topic, readers will find more detailed information on the below items: Case Law Updates State and Local Developments S. Court of Appeals Expands Definition of Joint Employment under the FLSA Accrual Benefit Challenges: Mandatory Sick Leave vs. PTO Mandatory Sick Leave Updates Payroll Law Pipeline Want to read the complete update? Download the newsletter here for a comprehensive assessment of the current happenings within ICC, Employment Law, Immigration, and Payroll. Inquire at info@prounlimited.com to discover the other key benefits this organization attained with PRO’s purely vendor-neutral and integrated contingent workforce model. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.

Achieving Workforce Visibility in 34 Countries

November 10, 2017
This $2 billion software company provides technology for electronic payment transactions in over 150 countries and employs a dynamic labor force that is comprised of contractors, temps, non-employees and full-time employees. With such a large scope of talent, the organization was in need of a tool to track as well as gain visibility into its contract labor. After a thorough market evaluation, the company selected a purely vendor-neutral integrated Managed Service Program (MSP) and Vendor Management System (VMS) model as the best match for their contingent workforce program requirements. The company’s need for contingent workforce visibility became a key business imperative that was aligned to several measurable outcomes: Compliance with in-country requirements and reliable supplier audit processes Ability to benchmark contractor pay rates for measurable cost savings Consistent completion and tracking of all corporate on-boarding requirements and control over all system/facility access Accurately track turnover and contingent worker engagement extension requests The client successfully deployed its global MSP and VMS Wand SaaS platform in 34 countries where the organization engages contingent workers. Download the case study to learn more about this unique program and how PRO was key to the company’s contract management success. Inquire at info@prounlimited.com to discover the other key benefits this organization attained with PRO’s purely vendor-neutral and integrated contingent workforce model. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.

Another Global Company Selects a Vendor-Neutral Model

October 25, 2017
A company that provides a digital catalogue platform has gained immense popularity within recent years for its cutting edge social network design and web based content. With over 500+ global employees, 33% of its workforce is comprised of contingent labor. Due to this significant non-employee base, the company’s stakeholders emphasized the need for a proven Managed Services Program (MSP) and Vendor Management Software (VMS) solution to manage its contingent workforce. The goal was to help maximize cost-savings, streamline contractor onboarding, deliver non-employee visibility, and improve multichannel sourcing capabilities. In order to meet these objectives, they selected to partner with PRO Unlimited, a purely vendor-neutral and integrated MSP/VMS model. The Vendor-Neutral Contingent Workforce Solution The implementation of PRO’s proven software and managed services program enabled this organization to quickly realize the following: Total visibility into contingent labor spend through data analysis and business intelligence that includes key performance metrics, on and off boarding, streamlining, understanding turnover/retention, benchmarking and spend analytics. Cost optimization and process evaluation through its tailored managed services program management consulting and best practices. Inquire at info@prounlimited.com to discover the other key benefits this organization attained with PRO’s purely vendor-neutral and integrated contingent workforce model. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.

Global Pharma Company Selects Purely Vendor-Neutral MSP/VMS Model

October 19, 2017
A former client (procurement executive) at a global pharmaceutical company recently spoke with Procurement Leaders magazine about the benefits of PRO Unlimited’s purely vendor-neutral managed services program (MSP) and vendor management software (VMS) platform. The article outlined why this organization transitioned to PRO, the advantages of selecting this type of model (vendor-neutral), and key wins realized. The executive goes on to say that PRO was brought on to help reduce maverick spend, improve supplier management, reduce time-to-fill, manage co-employment risks among other operational objectives. The article provides an in-depth summary of the benefits reaped through implementing PRO’s contingent workforce management platform including – check out the following excerpts from what the procurement executive said about PRO below: Cost savings. After transitioning to PRO’s solution, the company managed to bring this rogue spend under control fairly quickly and increased program adoption, which helped consistently deliver around 8% year-over-year savings. Supplier management. The assessments carried out by the team of the old model found that they had far too many suppliers. In some instances, they found that the same supplier was providing contingent labor to several different divisions, but were working under multiple contracts with varying terms and conditions. As a result, each division was paying different rates to a multitude of different suppliers. It was evident that they were lacking the necessary governance and compliance measures around workforce hiring policies. The vendor-neutral model requires suppliers to compete for each requisition. But while this is the case, it actually enables them to focus on what they do best, namely sourcing and providing the best candidates. Vendors tend to have a set of disciplines that they specialize in terms of supply staff, whether that is administration, information technology or more specialist labor. This model helps hiring managers identify the right suppliers to meet their requirements. Analytics. PRO’s analytics team proved to the client time and again with some very robust process in place to develop these rates. Analytics are ultimately essential to driving a successful program and PRO proved a key part of the success because they ensured that hiring managers were paying at or below what the local market tended to dictate. The article ended by the client saying, “PRO generates the type of results that we did not realize with our previous MSP and VMS model. When one provider is involved, the complexity and degree of difficulty decreases. Through this program, we improved operational efficiencies and mitigated risks while engaging the most highly qualified and cost-effective contingent labor talent. We have been very satisfied with the selection of a purely vendor-neutral program model to address our contingent workforce management needs.” Want to learn more about this program? Sign up to read the full article here. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for

How a MSP can Drive Unmatched Value in SOW Management

October 11, 2017
Buyers Meeting Point, a trusted procurement industry news outlet, recently shared an article featuring PRO’s Dustin Burgess, SVP of strategy, analytics and metrics. Dustin is well versed in driving value and cost-savings through SOW management.  In the piece, he outlines ways that services procurement remains a point of significant pain to procurement departments as well as business managers due to the high volume of projects and the substantial number of vendor partners involved. There are typically multiple systems at play without a centralized repository for all elements of a project engagement. Procurement teams are often short-staffed and ill-equipped to manage all of the projects coming through the pipeline. This can result in all attention (not to mention compliance and savings) being focused on large projects while smaller/non-strategic projects go unmanaged or receive minimal oversight. This partial visibility extends to vendor performance as well as the benchmarking of project rates, milestones and deliverables, and even estimated project completion time. Project owners are often left to their own devices where they single-source with one vendor (bypassing the competitive bid process entirely) or selecting project vendors at high rates where staff augmentation work could be utilized at a much lower cost. The end result is a complex mess of processes that expose the organization to unnecessary risk, overinflated costs, and tremendous heartburn for all involved. With this in mind, there is an emerging solution that can drive material and sustainable cost savings as well as operational efficiencies in services procurement: the Managed Services Provider (MSP). To this point in the maturation of the MSP market, most organizations have either considered or are currently engaging their MSP to provide some value in the ‘downstream’ portion of SOW management. In this case, downstream refers to post-vendor selection, with the value being on visibility into spend and headcount tracking via consolidated billing and reporting solutions. This is a great first step, ensuring that stakeholders have the ability to confirm the basics such as: where everyone is located, access to facilities and systems, vendor scoring, and compliance with company policies, legislative concerns, etc. This also allows for more accurate workforce planning, accruals and forecasting, and vendor adherence to SOW contract terms. Having a downstream solution addresses risk mitigation and visibility concerns, but not the essential component of cost savings. Once a downstream solution is implemented, many organizations begin exploring options for the ‘upstream’ value of SOW Management by the MSP which can provide unmatched value and material cost savings. Click on the full article to learn about ‘upstream value” and how MSPs that are actively managing SOWs for their clients have a competitive advantage as they have access to substantial amounts of data on the projects at each of their clients. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes

Attract Contract Talent with Brand Awareness

September 28, 2017
Industry publications continue to show interest in Dustin Burgess, PRO Unlimited’s SVP of strategy, analytics and metrics, and his valuable thought leadership. He was recently featured on HR.com, Huffington Post, and Talent Management Excellence Essentials discussing the importance of channeling brand power to leverage non-employee talent with the help of a managed service program (MSP). As the war for talent rages on, successfully attracting the best candidates becomes an even greater challenge. Dustin’s article provides an in-depth understanding of the competitive advantages achieved through obtaining top-tier talent by answering the following: What candidates value and desire from a hiring company? How companies leverage their MSP’s technology to attract talent? Ways to manage brand for talent acquisition purposes How to drive cost savings and increase overall efficiency? Learn more about this topic by reading the full article here. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.