• Transforming Contingent Workforce Management

    The world’s most tenured purely neutral managed services (MSP) combined with best-in-class vendor management software (VMS)
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Our Integrated Solution

Our unique approach seamlessly integrates our managed services solutions and vendor management system to create a comprehensive workforce management solution.

Managed Service Provider

We pioneered the purely vendor-neutral managed service provider model and continue to innovate the space today.

Vendor Management System

Our award-winning SaaS-based Wand VMS platform provides clients with the first true native mobile VMS.

Purely Vendor-Neutral Contingent Workforce Management

PRO Unlimited is a pioneer in contingent workforce management, laying the foundation with the launch of independent contractor misclassification and co-employment risk management services in 1991. PRO followed this with industry-first managed service provider (MSP) and vendor management system (VMS) offerings. And the innovation has continued throughout the years. Most notably in 2017, PRO was given the highest score in Gartner’s Critical Capabilities for Services Procurement Solutions report; specifically for the Contingent Workforce Management Use Case. To access the report, click here.

In a solutions space that has become increasingly crowded over the past few years, PRO’s unique contingent workforce management approach stands out.  These include:

  • First, our purely vendor-neutral, global model enables clients to manage international contingent labor spend underneath one consolidated umbrella.
  • Second, our integrated MSP and VMS approach gives clients a single point of contact that delivers better business outcomes than disaggregated contingent workforce management solutions where the MSP and VMS are two separate vendors.
  • Third, as our contingent workforce management solution includes self-sourcing, clients can leverage their brands to attract top contingent talent.
  • Finally, PRO’s executive management team is the most tenured in the industry, with decades of experience in how to gain optimal business outcomes from contingent labor programs while managing risks.

Related Content and Resources

Advantages of an Integrated Vendor Management System and Managed Services Program

An integrated approach has a number of operational and financial advantages over a model where multiple vendors are involved. Read the eBook.

Benefits of a Purely Vendor-Neutral Model

Global shoe and apparel company implements a purely vendor-neutral program resulting in $12M in annualized savings. Read the Case Study.

A Global Vendor Management System Case Study

A social networking organization taps PRO Unlimited to build its global extended contingent workforce program. Read the Case Study.

The PRO Insights Blog

The contingent workforce management space continues to evolve with the introduction of both new risks and opportunities. The PRO Insights Blog taps the company’s two-plus decades of experience architecting, building, and managing contingent labor programs—using our integrated MSP and VMS model—for some of the world’s largest and leading global enterprises.

Industry Regulatory Update – 4th Edition

November 17, 2017
Our team of Legal, Business Validation, Immigration and Client Payroll experts have shared their fourth edition of its U.S. and International Quarterly Regulatory Newsletter. PRO’s knowledge and expertise regarding current regulatory topics are provided in full detail within this issue. In both documents, our team of professionals covers a number of topics ranging from Independent Contractor Compliance (ICC), Employment Law, Immigration, and Payroll. Within each topic, readers will find more detailed information on the below items: Case Law Updates State and Local Developments S. Court of Appeals Expands Definition of Joint Employment under the FLSA Accrual Benefit Challenges: Mandatory Sick Leave vs. PTO Mandatory Sick Leave Updates Payroll Law Pipeline Want to read the complete update? Download the newsletter here for a comprehensive assessment of the current happenings within ICC, Employment Law, Immigration, and Payroll. Inquire at info@prounlimited.com to discover the other key benefits this organization attained with PRO’s purely vendor-neutral and integrated contingent workforce model. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.

Achieving Workforce Visibility in 34 Countries

November 10, 2017
This $2 billion software company provides technology for electronic payment transactions in over 150 countries and employs a dynamic labor force that is comprised of contractors, temps, non-employees and full-time employees. With such a large scope of talent, the organization was in need of a tool to track as well as gain visibility into its contract labor. After a thorough market evaluation, the company selected a purely vendor-neutral integrated Managed Service Program (MSP) and Vendor Management System (VMS) model as the best match for their contingent workforce program requirements. The company’s need for contingent workforce visibility became a key business imperative that was aligned to several measurable outcomes: Compliance with in-country requirements and reliable supplier audit processes Ability to benchmark contractor pay rates for measurable cost savings Consistent completion and tracking of all corporate on-boarding requirements and control over all system/facility access Accurately track turnover and contingent worker engagement extension requests The client successfully deployed its global MSP and VMS Wand SaaS platform in 34 countries where the organization engages contingent workers. Download the case study to learn more about this unique program and how PRO was key to the company’s contract management success. Inquire at info@prounlimited.com to discover the other key benefits this organization attained with PRO’s purely vendor-neutral and integrated contingent workforce model. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.

Another Global Company Selects a Vendor-Neutral Model

October 25, 2017
A company that provides a digital catalogue platform has gained immense popularity within recent years for its cutting edge social network design and web based content. With over 500+ global employees, 33% of its workforce is comprised of contingent labor. Due to this significant non-employee base, the company’s stakeholders emphasized the need for a proven Managed Services Program (MSP) and Vendor Management Software (VMS) solution to manage its contingent workforce. The goal was to help maximize cost-savings, streamline contractor onboarding, deliver non-employee visibility, and improve multichannel sourcing capabilities. In order to meet these objectives, they selected to partner with PRO Unlimited, a purely vendor-neutral and integrated MSP/VMS model. The Vendor-Neutral Contingent Workforce Solution The implementation of PRO’s proven software and managed services program enabled this organization to quickly realize the following: Total visibility into contingent labor spend through data analysis and business intelligence that includes key performance metrics, on and off boarding, streamlining, understanding turnover/retention, benchmarking and spend analytics. Cost optimization and process evaluation through its tailored managed services program management consulting and best practices. Inquire at info@prounlimited.com to discover the other key benefits this organization attained with PRO’s purely vendor-neutral and integrated contingent workforce model. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.

Global Pharma Company Selects Purely Vendor-Neutral MSP/VMS Model

October 19, 2017
A former client (procurement executive) at a global pharmaceutical company recently spoke with Procurement Leaders magazine about the benefits of PRO Unlimited’s purely vendor-neutral managed services program (MSP) and vendor management software (VMS) platform. The article outlined why this organization transitioned to PRO, the advantages of selecting this type of model (vendor-neutral), and key wins realized. The executive goes on to say that PRO was brought on to help reduce maverick spend, improve supplier management, reduce time-to-fill, manage co-employment risks among other operational objectives. The article provides an in-depth summary of the benefits reaped through implementing PRO’s contingent workforce management platform including – check out the following excerpts from what the procurement executive said about PRO below: Cost savings. After transitioning to PRO’s solution, the company managed to bring this rogue spend under control fairly quickly and increased program adoption, which helped consistently deliver around 8% year-over-year savings. Supplier management. The assessments carried out by the team of the old model found that they had far too many suppliers. In some instances, they found that the same supplier was providing contingent labor to several different divisions, but were working under multiple contracts with varying terms and conditions. As a result, each division was paying different rates to a multitude of different suppliers. It was evident that they were lacking the necessary governance and compliance measures around workforce hiring policies. The vendor-neutral model requires suppliers to compete for each requisition. But while this is the case, it actually enables them to focus on what they do best, namely sourcing and providing the best candidates. Vendors tend to have a set of disciplines that they specialize in terms of supply staff, whether that is administration, information technology or more specialist labor. This model helps hiring managers identify the right suppliers to meet their requirements. Analytics. PRO’s analytics team proved to the client time and again with some very robust process in place to develop these rates. Analytics are ultimately essential to driving a successful program and PRO proved a key part of the success because they ensured that hiring managers were paying at or below what the local market tended to dictate. The article ended by the client saying, “PRO generates the type of results that we did not realize with our previous MSP and VMS model. When one provider is involved, the complexity and degree of difficulty decreases. Through this program, we improved operational efficiencies and mitigated risks while engaging the most highly qualified and cost-effective contingent labor talent. We have been very satisfied with the selection of a purely vendor-neutral program model to address our contingent workforce management needs.” Want to learn more about this program? Sign up to read the full article here. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for

How a MSP can Drive Unmatched Value in SOW Management

October 11, 2017
Buyers Meeting Point, a trusted procurement industry news outlet, recently shared an article featuring PRO’s Dustin Burgess, SVP of strategy, analytics and metrics. Dustin is well versed in driving value and cost-savings through SOW management.  In the piece, he outlines ways that services procurement remains a point of significant pain to procurement departments as well as business managers due to the high volume of projects and the substantial number of vendor partners involved. There are typically multiple systems at play without a centralized repository for all elements of a project engagement. Procurement teams are often short-staffed and ill-equipped to manage all of the projects coming through the pipeline. This can result in all attention (not to mention compliance and savings) being focused on large projects while smaller/non-strategic projects go unmanaged or receive minimal oversight. This partial visibility extends to vendor performance as well as the benchmarking of project rates, milestones and deliverables, and even estimated project completion time. Project owners are often left to their own devices where they single-source with one vendor (bypassing the competitive bid process entirely) or selecting project vendors at high rates where staff augmentation work could be utilized at a much lower cost. The end result is a complex mess of processes that expose the organization to unnecessary risk, overinflated costs, and tremendous heartburn for all involved. With this in mind, there is an emerging solution that can drive material and sustainable cost savings as well as operational efficiencies in services procurement: the Managed Services Provider (MSP). To this point in the maturation of the MSP market, most organizations have either considered or are currently engaging their MSP to provide some value in the ‘downstream’ portion of SOW management. In this case, downstream refers to post-vendor selection, with the value being on visibility into spend and headcount tracking via consolidated billing and reporting solutions. This is a great first step, ensuring that stakeholders have the ability to confirm the basics such as: where everyone is located, access to facilities and systems, vendor scoring, and compliance with company policies, legislative concerns, etc. This also allows for more accurate workforce planning, accruals and forecasting, and vendor adherence to SOW contract terms. Having a downstream solution addresses risk mitigation and visibility concerns, but not the essential component of cost savings. Once a downstream solution is implemented, many organizations begin exploring options for the ‘upstream’ value of SOW Management by the MSP which can provide unmatched value and material cost savings. Click on the full article to learn about ‘upstream value” and how MSPs that are actively managing SOWs for their clients have a competitive advantage as they have access to substantial amounts of data on the projects at each of their clients. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes

Attract Contract Talent with Brand Awareness

September 28, 2017
Industry publications continue to show interest in Dustin Burgess, PRO Unlimited’s SVP of strategy, analytics and metrics, and his valuable thought leadership. He was recently featured on HR.com, Huffington Post, and Talent Management Excellence Essentials discussing the importance of channeling brand power to leverage non-employee talent with the help of a managed service program (MSP). As the war for talent rages on, successfully attracting the best candidates becomes an even greater challenge. Dustin’s article provides an in-depth understanding of the competitive advantages achieved through obtaining top-tier talent by answering the following: What candidates value and desire from a hiring company? How companies leverage their MSP’s technology to attract talent? Ways to manage brand for talent acquisition purposes How to drive cost savings and increase overall efficiency? Learn more about this topic by reading the full article here. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.

Global Energy Supplier Realized $14M in Cost-Savings

September 11, 2017
A global energy company, known for safely providing the world with oil and natural gas, was in the market for a comprehensive contingent workforce management program to track its contract labor. They were also in need of a partner who could help improve process inefficiencies and enhance supplier management while reducing costs. In order to address their business objectives, the organization determined that a purely vendor-neutral integrated Managed Services Program (MSP) and Vendor Management System Software (VMS) platform would be the best approach to achieve optimal results. The company enrolled the help of PRO Unlimited with its VMS technology, “Wand” and its one-stop enterprise solution to manage client services as well as ongoing strategic analysis and contingent workforce support. The organization was able to leverage PRO’s standardized sourcing process in order to address and fill specialized roles. PRO’s rate card benchmarking model and robust auditing process have also helped improve operational efficiencies and mitigate risks while engaging the most highly qualified and cost-effective contract talent. Through this partnership, the client was able to achieve an abundance of key wins including: Increased total program spend by 53% from 2016 through 2017, Q2 Realized $14M in cost-savings through 2017, Q2 Experienced tighter control on the contractor procurement process (less rogue spend) Expanded supplier pool to include specialty and niche suppliers allowing for greater sourcing options for hard to fill roles with client’s approval and consolidated spend through core suppliers to minimize costs Increased supplier collaboration as a result of optimizing the supplier pool for each labor category Download the full case study for a detailed list of the key wins. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com.  Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.  

Contingent Workforce Model Drives Productivity & Visibility for Global Learning Company

August 31, 2017
A global educational and trade publisher that serves millions of students worldwide was challenged with complex contingent workforce management issues that hindered productivity and visibility.  One of the main concerns involved their complex onboarding process. The company was in need of greater visibility, flexibility, and speed to support its hiring managers while onboarding non-employees, contractors, and temps across the organization. Some of the primary obstacles facing this company included a heavy dose of onboarding materials that inundated the contractor; a lack of visibility by the hiring managers into the onboarding process; and inefficient training documents that failed to provide new contractors with a step-by-step process to efficiently prepare/complete onboarding. The Solution As a result, this organization tapped PRO Unlimited and used their integrated Managed Service Program (MSP) and Vendor Management Software (VMS) approach to address these challenges. PRO implemented a new model, which consisted of revamping HMH’s training documents, re-engineering its onboarding communications, reducing the heavy volume of data that each contractor experienced, and providing hiring managers with greater visibility into the onboarding pipeline via its VMS “Wand” dashboard. With these new components in place, PRO was able to drive productivity throughout the onboarding process, which enabled contractors to more readily integrate into the organization. To learn more about all of the key program wins, download the case study here.  If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com.  Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.  

Using Mobile VMS to Manage Contingent Workforce Engagements

August 28, 2017
In today’s business world, things change quickly and the workforce is constantly on the go. In fact, 60 percent of workers say they use their mobile devices to do work after normal business hours. Within this landscape, having easy mobile access to a range of work tasks can increase agility and efficiency. For example, providing contingent workforce managers with the ability to review and approve change orders to projects and assignments on the fly, such as budget changes and extensions, can be critical to project success. Likewise, having the ability to have full project and budget visibility from anywhere, any time so managers can view billing and fund depletion is critically important to keep engagements moving forward on budget and without costly delays. Furthermore, after a project or worker engagement is complete, the ability to provide worker feedback from a mobile device can be a huge efficiency advantage for busy managers looking to shorten their task lists. To illustrate the importance of mobile VMS in managing existing contingent workforce engagements, consider a situation in which a vice president of marketing is traveling for business. She receives an engagement change request notification on her smartphone about a time-sensitive SOW project requiring additional funds. Rather than wait until she’s able to log into her VMS on a laptop, she’s able to approve the project extension and additional funds in real time. Put simply, mobile enables faster decision-making when managing existing engagements. The PRO Unlimited Approach In previous posts we discussed how our Wand Mobile VMS (vendor management system) enables users to review candidates, schedule interviews and execute contingent worker approvals (among many other uses). When it comes to managing existing contingent workforce engagements, the PRO Unlimited team designed Wand Mobile to enable faster execution across the board, including but not limited to: Managing your task list: With Wand Mobile, you can swipe through pending actions right from the dashboard and see existing engagements that need your attention. Reviewing existing engagements and requests: Easy access to “My Workers” and “My Projects” enables at-a-glance views of your contingent workers, SOW projects and days remaining for each. Tap on a worker or project to drill down into details such as description, location, supplier profile, and up-to-date spend and budget information. Approving budget additions: Review fund requests from your smartphone and keep projects on track. Signing off on engagement extensions: Push notifications alert you when a team member needs to extend a worker’s contract, and you can approve or reject right from the app. Provide worker feedback: Ratings are a key source of future hiring intelligence, but it’s tough to set aside the time to execute. With Wand Mobile, you can review workers with a couple of quick taps and swipes when you’re on the go. In addition, Wand Tablet gives users access to real-time spend analytics, including dollar spent per worker and month, overtime and SOW volume spend. This channel is another option if you need to access and generate spend reports, as well as

Using Brand Power to Secure Contractor Talent

August 24, 2017
When it comes to business, time is money. In the aggressive war for talent, attracting and retaining quality workers is the key to saving time and most importantly, capital. The expenses associated with not securing the right talent are material; such as vacancy costs, to the cost of a bad hire. How can companies avoid these potential pitfalls? The Rise of the Contingent Workforce The 2007 great recession prompted organizations to tap into new talent pools such as contingent workers to create a more flexible work environment as workforce demands changed. Surprisingly, not only has the market influenced this emerging trend, but the millennial generation has shown an interest in the opportunity to “job hop” as well. They view contingent work as the ability to enhance their skillset and experience different company environments before accepting a full-time position. Brand Power Attracts Talent It’s no secret; attracting and retaining good talent has become extremely difficult. Companies such as Facebook, Google and Apple are investing a great deal of money to cultivate brand awareness and attract top-tier talent. The TalentBoard Report showed that candidates desire three primary objectives from a hiring company: A clear understanding of the company culture Insight into the employee (or non-employee) experience A sense of connection with the employer brand Not only is it important to have this information available, the application process needs to be easy to navigate for non-employee candidates. It is arguably more important on the non-employee side, where the cost differential between a self-identified contingent worker and an agency-recruited contingent worker could be more than 20% per worker. Power of Collaboration Organizations with strong brand names can leverage their market power to attract candidates and direct them to their own Managed Services Provider (MSP), thus driving savings and efficiencies. Some MSPs have even developed new technologies to help their clients attract their own talent using their brand power. An organization should collaborate with their MSP to actively manage this experience with their non-employee population. Read the full case study to get a more in-depth understanding of the importance of brand awareness and how a company realized a 9% improvement in their contractor Glassdoor ratings. If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.