The Omni-channel Experience for the Contingent Workforce

PRO UnlimitedBy PRO Unlimited 3 years ago
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PRO has led the way in creating the optimal omni-channel experience for the contingent workforce. In a recent article with CIO Review Magazine, PRO’s senior director of product marketing Brad Martin outlines the importance of implementing a complete omni-channel and mobile environment for contingent workforce management programs.

The Mobile Contingent Workforce

Brad emphasizes that one primary way organizations are changing the contingent workforce landscape and optimizing their operations is through cloud technology; specifically creating an omni-channel experience. The “mobile workforce” is growing at a rapid rate and relies on the power and flexibility of cloud technology to deliver a robust and comprehensive omni-channel experience. And like many other industries, mobility is penetrating the contingent workforce management space; specifically, Vendor Management Systems (VMS).

More than ever, it is critical that VMS software is designed for an omni-channel experience. The concept of this experience is simple, effective, and required for the workforce.  Users need to access major functions of the VMS from the web, mobile, tablet, and/or wearable.  For example, workers can quickly review and approve timecards, expenses, statement-of-work (SOW) billing, among various other notifications and requests. Providing users with the capability to access their account remotely is more than just a convenience. It is the opportunity for users to access information that drives the right behaviors and efficiencies, and contributes to the overall effectiveness of the program.

Additionally, managers are increasingly mobile. Binding management to one channel— including their laptop often creates disruption. For example, consider a vice president of procurement who requires a unique position to fill. However, while in a meeting, he receives a notification for a candidate interview. Rather than wait until he returns to his desk to review the candidate’s resume, he can schedule the interview with merely a swipe, tap, and click, all in a matter of seconds.

Read the full article here.

If you or a member of your team would benefit from further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at


Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.


  New TechnologiesVendor Management Systems
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