• Transforming Contingent Workforce Management

    The world’s most tenured purely neutral managed services (MSP) combined with best-in-class vendor management software (VMS)
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Our Integrated Solution

Our unique approach seamlessly integrates our managed services solutions and vendor management system to create a comprehensive workforce management solution.

Managed Service Provider

We pioneered the purely vendor-neutral managed service provider model and continue to innovate the space today.

Vendor Management System

Our award-winning SaaS-based Wand VMS platform provides clients with the first true native mobile VMS.

Purely Vendor-Neutral Contingent Workforce Management

PRO Unlimited is a pioneer in contingent workforce management, laying the foundation with the launch of independent contractor misclassification and co-employment risk management services in 1991. PRO followed this with industry-first managed service provider (MSP) and vendor management system (VMS) offerings. And the innovation has continued throughout the years. Most notably in 2017, PRO was given the highest score in Gartner’s Critical Capabilities for Services Procurement Solutions report; specifically for the Contingent Workforce Management Use Case.

In a solutions space that has become increasingly crowded over the past few years, PRO’s unique contingent workforce management approach stands out.  These include:

  • First, our purely vendor-neutral, global model enables clients to manage international contingent labor spend underneath one consolidated umbrella.
  • Second, our integrated MSP and VMS approach gives clients a single point of contact that delivers better business outcomes than disaggregated contingent workforce management solutions where the MSP and VMS are two separate vendors.
  • Third, as our contingent workforce management solution includes self-sourcing, clients can leverage their brands to attract top contingent talent.
  • Finally, PRO’s executive management team is the most tenured in the industry, with decades of experience in how to gain optimal business outcomes from contingent labor programs while managing risks.

Related Content and Resources

Advantages of an Integrated Vendor Management System and Managed Services Program

An integrated approach has a number of operational and financial advantages over a model where multiple vendors are involved. Read the eBook.

AI and Contingent Workforce Management

 Learn how AI advancements will help improve effectiveness by offering new perspectives on contingent workforce management Read the Whitepaper.

A Global Vendor Management System Case Study

A software company taps PRO Unlimited to build its global extended contingent workforce program. Read the Case Study.

The PRO Insights Blog

The contingent workforce management space continues to evolve with the introduction of both new risks and opportunities. The PRO Insights Blog taps the company’s two-plus decades of experience architecting, building, and managing contingent labor programs—using our integrated MSP and VMS model—for some of the world’s largest and leading global enterprises.

Leading Medical Organization Achieves Cost Savings with SOW Optimization

November 6, 2018
Despite technological advancements, SOW services procurement remains an area of significant pain for many businesses. Procurement teams are short staffed, leading to rogue spend, inadequate involvement and compliance risk. There are typically multiple systems in place without a centralized repository for all elements needed to effectively manage engagements. By following PRO Unlimited’s proven SOW spend assessment methods via the Vendor Management System (VMS), Wand, and supported by the Managed Services Program (MSP), a leading medical organization’s procurement team found success. This organization was able to tap into extensive research and analytics from across PRO’s client base to better understand resource allocation to SOWs, worker quality and rate guidance to achieve cost savings. With the help of PRO’s MSP team, benchmarking and vendor performance data helped ensure that each project was negotiated and competitively priced, resulting in cost savings per project of 15 to 25 percent. PRO’s SOW spend assessment reviews all relevant and related data, which includes: Independent contractors: Engaged for unique subject matter expertise and engagements are usually around a specific deliverable for a defined project Consulting firms: Group of contractors that could be small, mid-sized or large vendors; deliverables or due dates are typically established Strategic partners: Perform functions not found in house and systems access generally not required Outsourced services: Functions outsourced to a specialty provider and multi-year engagements Find out how PRO’s SOW Spend Assessment can be used to provide holistic workforce visibility, cost controls, vendor performance measures and access to accurate workforce planning methodologies. If you’re interested in learning more about how PRO is helping organizations implement winning contingent workforce programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.  

New Wand Mobile Supplier Android App Enables Users to Act Faster Wherever They Are

November 5, 2018
Today, we’re excited to announce the release of the Wand Mobile Supplier Android App, which brings the groundbreaking functionality of the Wand Mobile Supplier App for iOS to Android users. The first mobile app built specifically with suppliers’ need and workflows in mind, the Wand Mobile Supplier App empowers account managers, recruiters, sourcers and billing specialists to increase efficiency throughout the contingent workforce lifecycle. Now, Android users can use the app to respond faster via mobile device, including: Instantly viewing and acting on new action items right from the app dashboard Scanning push notification alerts even when not logged into the app Easily forwarding interview times to candidates via SMS messaging or email Managing, contacting and withdrawing job candidates as availability changes Since the Wand Mobile Supplier App for iPhone was released in late July, a significant number of account managers and recruiters have already downloaded the app and seen outstanding results, using it to help them accomplish more when they’re between meetings, off-site, commuting to/from work, or otherwise away from their desktop or laptop computers. “Our iPhone users have had an outstanding experience with the Wand Mobile Supplier App thus far, and we’re thrilled that our Android users will be able to achieve similar increases in efficiency with a few simple swipes and taps,” said Brad Talwar, founder & CEO, TalentBurst, Inc. By offering total freedom of mobility to schedule and coordinate candidate interviews, view new job requests, review and confirm expenses, and much more, the Wand Mobile Supplier Android App improves the overall user experience and helps account managers, recruiters, sourcers and billing specialists increase efficiency. For more on the new Wand Mobile Supplier Android App, please check out PRO’s official press release or listen in as PRO’s EVP of Product Development Ted Sergott discusses the app in a recent podcast. If you’re interested in learning more about how PRO is helping organizations implement winning contingent workforce programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.

What Is Contingent Workforce Management?

November 5, 2018
In recent years, a combination of factors has led to organizations increasingly relying on contingent workers to support growth. The latest SIA gig economy report estimates that 31 percent of U.S. workers in 2017 (48 million workers) are contingent workers. (Europe and much of Asia Pacific are tracking similarly.) Furthermore, the report found that $864 billion in revenue was generated from U.S. contingent work, a growth of nearly 10 percent from 2015. With almost $1 trillion at stake in the United States alone, many leading organizations have embraced a more strategic approach to these workers: contingent workforce management. What Is Contingent Workforce Management? In short, contingent workforce management is the hiring and managing of non-permanent employees, including temporary agency workers, independent contractors, SOW consultants, human cloud workers and other temporary “gig” workers. (Read more on the gig economy.) Many of these laborers – particularly in the fields of arts and design, computer and information technology, and media and communications – are professional knowledge workers who are working independently by choice. While these knowledge workers offer unique skillsets that are valuable to organizations, they also bring with them increased risk of exposure to tax, misclassification and labor laws. To help address these issues, contingent workforce management includes, but is not limited to: Contractor Compliance: Providing proper classification of 1099 workers, self-employed workers, etc., as well as co-employment risk management. 3rd Party Payrolling: Serving as the employer-of-record alternative for client self-sourced professional project workers. (Learn more about self-sourcing.) Managed Services Provider (MSP) Services: Delivering strategic workforce management recommendations, while also serving as an outsourced extension for HR and procurement functions. To best manage a contingent workforce, organizations typically pair an MSP with a vendor management system (VMS). The VMS centralizes contingent workforce management into one cloud-based platform, where users can perform actions such as initiating talent or project requests, evaluating project bids and hiring workers, reviewing timecards and expenses, onboarding and offboarding workers, and much more. (Learn more: “What Is a VMS, and Why Use It?”) Assessing Your Contingent Workforce Management Needs An organization’s contingent workforce management needs can vary depending on several core factors, such as: Organization Size: Generally, larger organizations will have more complex contingent workforce management needs, especially if they have workers in multiple countries Number of Contingent Workers Engaged: An organization’s industry, hiring approach and other factors can impact whether it has a higher or lower percentage of contingent workers versus the norm Amount of Time Workers Are Engaged: Longer-term assignments can blur the lines between temporary and permanent workers, creating legal and compliance issues that are best tackled with the help of an expert MSP Given variance in the areas listed above, a one-size-fits-all services approach to contingent workforce management doesn’t work. For example, some organizations may want an MSP to oversee all aspects of their contingent labor programs, while others may not be ready for or need all these services. (Learn more: “Positive Business Outcomes of an Integrated MSP and VMS Solution.”) Benefits of Effective Contingent

3 Reasons Why Economic Strength is Fanning the Flame in the War for Talent

October 29, 2018
Hiring is hard. The constant pursuit of the perfect candidate that fits your company’s needs, expectations and culture doesn’t just happen overnight. This is especially true now, even in the strong economic time that we are currently in. Not only must the stars align on a combination of factors for a successful candidate search, but now, more than ever, the pool of eligibility is shrinking, and employers are clamoring for the attention of the workforce. There are three reasons why the war for talent is only heating up: Unemployment is the lowest in decades: According to the latest report by the Department of Labor (DOL), the unemployment rate is the lowest it’s been since 1969, declining to 3.7% in September 2018. In fact, in their July 2018 report, the DOL estimates that the amount of open jobs outnumbers unemployed people. While full-time positions are the primary driver of decreasing unemployment, the statistics are also bolstered by the increasing prevalence of the contingent workforce. By embracing temporary or contract-based work as an alternative to full-time, the contingent worker population has increased general participation in workforce, enticing non-participants to take up work and keeping many out of the category of unemployed.   Employers are increasingly accommodating: As baby boomers are retiring, leaving the workforce and a traditional 9-to-5 behind, there is a rise in support for embracing a new perspective on employment. Workers, from post-graduate to pre-retirement age, are asking for more flexibility and autonomy and employers are making accommodations to attract the talent they need. In many cases, this means trading a full-time commitment for contract work. In fact, a recent study conducted by EY estimates that, by 2020, 25% of businesses will have a contingent workforce comprising at least 30% of its talent resources, with one in five workers across the globe actively engaged in gig or freelance work. To win the war for talent, employers are trading their traditional outlook for a more flexible one.   High-profile attention to benefits: While average hourly earnings are on the rise, name brands like Amazon are jumping on the benefits trend. The retail giant that has a history of making disruptive moves, recently announced its intent to increase minimum wages to $15 per hour, likely forcing many across industries to reevaluate their own benefits. With less available workforce on the market, benefits have become a means for organizations to edge out the competition. Not only are hourly workers seeing an uptick in benefits, the contingent workforce is driven by 47% of executives that are looking to hire contractors to fill management and senior executive roles, including the C-suite. This top-tier talent demands a benefits package fit for seasoned professionals including remote work locations, more paid time off, better healthcare, higher salaries and more, demonstrating that the war for talent is at every pay grade. Check out our white paper, “The Gig Economy: What’s Hot vs. What’s Hype,”  which will help guide you beyond buzzwords and separate the insights from the hindsight. If

3 Ways Analytics Can Help Optimize Contingent Workforce Management

October 24, 2018
With so much data available to companies today, there’s a lot of interest among leading organizations in leveraging it to better understand the contingent workforce. With the right technology and expertise in place, analytics can help organizations better understand what they’re spending, how they could be saving money, why trends are occurring and how they measure up to the competition. The challenge for many organizations is to take their workforce data and reports and translate them Into actionable business intelligence that drives better results. To that end, we recently sat down with PRO Unlimited’s Senior VP of Strategy, Analytics and Metrics Dustin Burgess to discuss the state of workforce data and analytics, as well as some key areas in which organizations can use business intelligence to improve performance. (Listen to the podcast.) Here are three of the many ways Dustin mentioned that workforce analytics can help organizations: 1) Paying Competitive Rates Overpaying for contingent labor can negatively affect margins and profits, while underpaying can result in increased turnover and a loss of talent. Yet many organizations lack the visibility and reporting tools to understand where they fall in this area. On the other hand, leading-edge analytics tools can empower hiring managers with accurate market intel at the point of decision, providing helpful information on savings opportunities they might realize by adjusting required skillsets, job location and more. 2) Improving Employee Retention Organizations can ill-afford to see good people walk out the door. Understanding why these workers are leaving is imperative so companies can refine their business practices and potentially tweak a policy here or there to ensure they’re reducing turnover. Pulling in both internal and external data sources can help organizations better understand worker satisfaction. Furthermore, by drilling into voluntary terminations, companies can gain insights into why people are leaving assignment early. Would a shift in pay rate or benefits drive a significant increase in retention? Are there correlations between hiring managers and people leaving? 3) Speeding Up Time to Fill Figuring out ways to reduce time to fill is difficult because there are so many different steps that go into hiring someone for a position, each of which can’t typically start until the prior one finishes. To make matters more challenging, there are often lots of stakeholders involved – MSPs, staffing suppliers, hiring managers, etc. And to further muddy the waters, every organization usually has unique hiring processes. The best workforce analytics tools, such as PRO’s Wand Discovery, reflect each organization’s specific processes, help them understand hiring manager behavior, and suggest best practices they might employ. Small tweaks early in the process might have a large impact on speeding up time to fill. Interested in learning more about how workforce analytics and business intelligence can help your organization? These resources can help: 1) Podcast: “4 Key Workforce Questions Wand’s Business Intelligence Can Help Answer” 2) Data Sheet: “Using Reporting and Analytics to Improve Contingent Workforce Management” 3) White Paper: “Analytics and Contingent Workforce Management: 7 Real-World Success Stories” If

Transforming your Contingent Labor Program: A Sourcing Perspective

October 16, 2018
We’re in Rancho Mirage, CA this week for the SIG Global Executive Summit – a multi-day event focused on sourcing best practices with some of the best in the industry, including our session presented in partnership with Intuit on, “Transforming your Contingent Labor Program.” For more information on this session, refer to the detail below. We look forward to meeting you in person! Transforming your Contingent Labor Program: A Sourcing Perspective – Day 2, October 17, 2018, 12:55pm In this presentation, the Sourcing Category Leader for Intuit’s Global Contingent Labor and FTE Recruitment Programs, Nick Schultze, will briefly explain Intuit’s recent journey, taking a tenured, localized program to market, in an effort to gain visibility and cost savings opportunities on all non-employee spend. More importantly, Nick will devote most of the session to answering all of the attendees’ questions regarding Intuit’s journey, successes, challenges, learnings and current state. Speakers Include: Nick Schultze, Sourcing Category Leader for Intuit’s Global Contingent Labor and FTE Recruitment Programs Neerav Shah, Director of Client Solutions, PRO Unlimited If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com.   Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.  

Wand VMS Named a 2018 Digital Entrepreneur Awards Finalist

October 11, 2018
We’re thrilled to share the news that PRO Unlimited’s Wand VMS has been shortlisted as a finalist in the “Best Use of VR and/or AR” category at the 2018 Digital Entrepreneur Awards (DEAs). The awards, now in their 14th year, cover categories encompassing every component of today’s online business ecosystem – from enigmatic leadership to forward-thinking development and cutting-edge creative. (Read PRO’s AI white paper.) The DEA Awards recognized Wand VMS for its innovative use of artificial intelligence (AI), including leveraging augmented reality (AR) and the Internet of Things to bring an organization’s physical locations and workspaces to life. For example, a contingent worker visiting a corporate campus for the first time could use Wand to learn more through an augmented experience that showcases personalized building information, interactive videos, 3D visuals and more. Wand also utilizes AI to enable workers to access a wealth of information about their assignments, future contingent worker opportunities, and even training through a fully AR-enabled mobile app experience. PRO’s cutting-edge approach to AI helped it earn finalist status for this year’s DEA Awards, beating off competition from hundreds of businesses that entered across 20 award categories. The DEAs are the only national awards dedicated to championing digital entrepreneurialism and innovation across the United Kingdom. “I have seen the smallest of changes make the biggest of differences, and I am delighted to see the creativity of our digital entrepreneurs fixing real-world problems that are worth solving,” said Jacqueline de Rojas, president of techUK and a judge for the 2018 DEA Awards. For a full list of finalists and for additional details, visit the DEA Awards website. For more on how artificial intelligence is impacting contingent workforce management, please check out these PRO resources: 1) Podcast: “How Artificial Intelligence Is Changing Contingent Workforce Management” 2) Infographic: “Artificial Intelligence and Contingent Workforce Management” 3) White Paper: “Artificial Intelligence and Its Impact on Contingent Workforce Management” If you’re interested in learning more about how PRO is helping organizations implement winning contingent workforce programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.

Progressive Program including Self-Sourcing Delivers Millions in Savings over Two Years

October 10, 2018
We are ready for the SIG Global Executive Summit next week, are you? Join us in Rancho Mirage, CA for a multi-day event focused on honing your sourcing expertise, including our session focused on achieving millions in savings through self-sourcing talent. For more information on our session, refer to the detail below. We look forward to meeting you in person! Not able to attend the conference, but interested in learning more? We would be happy to connect with you. How a Progressive Program including Self-Sourcing Delivered Millions in Savings over Two Years – Day 1, October 16, 12:55pm This session will review how CDK Global transitioned to a vendor-neutral and integrated Managed Services Program (MSP)/Vendor Management Software (VMS) model to increase headcount by 30% and achieve millions in savings. We’ll discuss how organizations using a private talent network to self-source workers realize lower mark-up and consistently higher quality than agency recruited workers. This session will cover the following key objectives: How to build, implement and curate a private talent network How to realize significantly lower mark-ups with self-sourcing than staffing agency-supplied workers (capture savings as high as 20% or more) How to reduce time to fill and realize higher worker and hiring manager satisfaction How to leverage a strong client brand in local areas Speakers include: Mike Morsch, Vice President, Procurement, CDK Global, LLC Donna Farro, Manager, Talent Acquisition, CDK Global, LLC Neerav Shah, Director, Client Solutions, PRO Unlimited If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com.   Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.  

Ready, Steady, IR35: Don’t Miss this Webinar!

October 8, 2018
The UK Staffing market is facing one of its biggest challenges of recent times if the Government is successful in implementing changes to IR35 in the private sector, similar to those implemented in 2017 within the public sector. PRO’s SMEs will soon host a webinar to recap the HMRC Consultation document ahead of the Autumn Budget. Led by members of our Global Services leadership team, Chris Hughes and Nana Yeboah will examine the potential impact of the reform and outline practical steps and recommendations to address resulting obstacles. Specifically, the webinar will cover these talking points: Lessons learned from the public sector implementation Summary of the Consultation document and proposed timeline Recommendations and insights on practical steps you can take now to prepare for potential changes Following the discussion, our team will open the floor to participants for Q & A. If you’re ready to learn what the UK staffing industry should do to ready itself for IR35 from contingent workforce experts with 25 years of experience, join us on October 18th from 9:00-9:45 a.m. PDT. Learn more and register here! We can’t wait to share our insights with you! If you or a member of your team would benefit from a further discussion on how PRO is helping companies implement winning contingent workforce management programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com.   Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.  

Wand VMS Wins Gold at the 2018 Golden Bridge Awards

October 3, 2018
We’re excited to announced that PRO Unlimited has won two 2018 Golden Bridge Awards for its Wand Vendor Management System (VMS), including a Gold Award in the “Best New Products and Services” category for our groundbreaking Total Talent Solutions business intelligence technology. (Read the official PRO press release.) The coveted annual Golden Bridge Awards program encompasses the world’s best in organizational performance, innovations, products and services, executives and management teams, women in business, best deployments, and customer satisfaction programs from every major industry in the world. An extension of the Wand Discovery business intelligence platform, Total Talent Solutions provides clients with total visibility into both contingent AND full-time resources across the entire organization. For users, Total Talent Solutions can drive benefits such as (but not limited to): Enhanced Workforce Planning Proactive workforce planning can help anticipate swings in workforce supply and demand and provide guidance on the most cost-effective ways to staff up or down as hiring demands change. Total Talent Solutions helps users leverage “owned” resources to strategically redeploy their best contingent workers. Deeper Understanding of Talent Where are our biggest talent deficits, and how we might fill them? Total Talent Solutions allows clients to compare worker quality data throughout the organization and better identify where talent deficits exist. Improved Employee Retention With the war for talent fiercer than ever, organizations cannot afford to see good people depart. Total Talent Solutions can help provide a window into worker satisfaction from both a contingent and full-time worker perspective, enabling organizations to make tweaks that boost employee retention. Increased Cost Savings Which worker types are delivering the best value, and what resources are we unnecessarily paying premium rates for? Total Talent Solutions helps answer these questions by displaying worker costs across all employee categories in an intuitive, comparable format. To learn more about how a leading-edge business intelligence solution can help your organization, check out these resources: 1) White Paper: “7 Contingent Workforce Questions That Wand VMS Can Help You Answer” 2) Data Sheet: “Strategic Workforce Planning” 3) Podcast: “4 Key Workforce Questions Wand’s Business Intelligence Can Help You Solve” If you’re interested in learning more about how PRO is helping organizations implement winning contingent workforce programs globally, please contact a PRO representative at 800.291.1099 or email at info@prounlimited.com. Disclaimer: The content in this blog post is for informational purposes only and cannot be construed as specific legal advice or as a substitute for legal advice. The blog post reflects the opinion of PRO Unlimited and is not to be construed as legal solutions and positions. Contact an attorney for specific advice and guidance for specific issues or questions.